Regrettably, LG Electronics’ product warranties are non-transferrable. In most cases, products returned within a few hours or a few days because the original owner(s) had a change of heart or suddenly realized they preferred something else create an outstanding VALUE for the next buyer. Even though the product may appear as never having been used or barely, the fact it was momentarily the possession of another changes the product status from brand new to second-hand. There is also the possibility whereas the appliance would have been accidentally damaged in transportation, returned to dealer, dented door or dented drawer replaced and model / serial number tag not transferred over to replacement part. If your purchase consists of a “REFURBISHED”, “RECONDITIONED”, “AS IS” or “FINAL SALE” appliance, the model and serial number identifier label may have been removed to protect the confidentiality of the previous (ORIGINAL) owner’s information LG Electronics has on file.